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Currently at Lagoon
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FAQs
Frequently Asked Questions

You’ve come to the right place to find answers to the most commonly-asked questions about Lagoon. Contact us!

What is the Lagoon toddler policy?

A child younger than 24 months of age may enter the Park and Lagoon A Beach at no charge. To participate on rides and special events a Youth Single Day Passport, Season Passport, or Individual Ride Tickets are required. Individual ride tickets are sold 2 for $1.00, rides vary between 4 to 10 tickets per ride.

Does my 8-year-old qualify for a Youth ticket?

As an industry standard, Lagoon’s pricing goes by height not age. Guests that are under 48 inches in height qualify for the Youth ticket. Anyone 48 inches and above would be considered a ‘Regular Rider’ thus needing a Regular ticket.

How much is parking?

2023 Parking Rates

Standard Parking: $20 per vehicle
Preferred Parking: $30 per vehicle
RV/Oversized Parking: $25 per vehicle
2023 Season Parking Pass: $85 per vehicle

Are you doing Bounceback this year?

Bounceback has been discontinued. Please see Lagoon's Deals and Packages page for current discounts.

Can I buy Single Day Tickets through a Third Party Reseller (e.g. via Craigslist, Offer-Up, KSL, Classifieds, etc.)?

We strongly recommend that you purchase tickets directly through Lagoon's website or our authorized ticketing partners to ensure ticket validity and authenticity.

We are unable to verify or guarantee the validity or authenticity of tickets not purchased directly through an authorized sales channel. In the event that invalid, duplicate or counterfeit tickets are presented for park admission, entry will be denied without compensation. Please note that invalid, duplicate or counterfeit tickets may be confiscated.

Does Lagoon accept contactless payment?

Lagoon does support contactless payment at Ticket Windows and Guest Services. However, if purchasing from your Merchandise or Food locations, please plan on bringing your physical credit or debit card with you to the park. Lagoon accepts Visa, Mastercard, Discover Card, and American Express.

Are Credit Cards Accepted at the Food Stands/Restaurants?

Credit Cards are now accepted at all food locations on the Park.

How Much Do the Pay Phones Cost?

$.50 – $1.00 depending on the location you are calling.

What Can I Do if I Can’t Print My Tickets at Home?

You may present a PDF of your tickets on your mobile device to any gate to gain entry. If it’s a season pass, you can show your Season Passport QR code on your smartphone once you have logged onto MyFun Portal.

Am I Allowed to Bring Coolers and/or Outside Food and Drink into Lagoon?

Yes, we do allow guests to bring outside food and drink. However, it is not allowed: inside Lagoon A Beach, to be brought into Lagoon's Biergarten & Restaurant and alcohol cannot be left in a cooler unattended. Alcohol is sold at Lagoon's Biergarten & Restaurant located south of the Roller Coaster.

Am I Allowed to Bring BBQ Grills into Lagoon or Do You Have Any Available?

Unfortunately, no. Bringing a grill into Lagoon is not allowed and there are not any grills available.

Am I Allowed to Bring Alcohol Into Lagoon?

Yes, we do allow guests to bring alcohol. However, it is not allowed inside Lagoon A Beach, into the Lagoon Biergarten & Restaurant and it cannot be left in a cooler unattended. Alcohol is sold at the Biergarten located south of the Roller Coaster.

How Big Are Your Lockers?

$10.00 2 X 5, 12”W X 20”D X 14.7”H
$15.00 2 X 4, 15”W X 18”D X 18”H
$20.00 2 X 3, 18”W X 27.2”D X 24.5”H

How Much Do Tubes Rentals at Lagoon A Beach Cost and Do I Get Any Money Back?

Tube rental is $5.00, or $2.00 for Season Passport holders if they present Season Passport Holder identification.

Do You Sell Swim Diapers & Covers?

Yes, they are sold in Ruby's Tubes which is inside the entrance to Lagoon A Beach. It is $1.00 for the diaper & $1.00 for the reusable cover.

Am I Allowed to Bring My Own Tube Into Lagoon A Beach?

Yes, you are allowed to use your own tube in Mooches Main Stream (the Lazy River). They are not allowed in the pool or on any of the slides.

What is Lagoon-a-Beach’s hours?

During summer operations, Lagoon-A-Beach will be open daily from 12:00 p.m. to 7:00 p.m. For Pre-Season or Post-Season hours please refer to the Lagoon-A-Beach page found under ‘What to Do’.

Can I use my tube to lounge on the Pool Deck at Lagoon-A-Beach?

No, Lagoon-A-Beach tubes are not permitted on the pool deck. Once you are done using it at the tube slides or in the lazy river you must return it to a tube return station located throughout the waterpark.

I didn’t use my pass in the current season, is it valid for the next season?

No, any unused Season Passports expire at the end of the current operational season. Lagoon does not offer roll-overs from season to season. Lagoon Season Passports are Non-Transferable, Non-Refundable, and No Exchanges or Time Extensions are offered.

I turn 65 during the Season, can I purchase my Senior Season Passport now?

If you turn 65 years of age on or before May 31, 2023, you will be eligible to purchase a Senior Season Passport at any time. If you turn 65 years of age after May 31, 2023, you may either wait to purchase your Senior Season Passport after you turn 65 years of age or you may purchase a regular Season Passport at this time.

Do I need to submit a new photo for the 2023 season if I submitted one in 2022 or 2021?

Guests 0-17 years of age will be required to resubmit a photo. Guests 18 years of age and older may use their current Passport photo and will not be required to resubmit.

When can I submit my 2023 Season Passport pictures?

Lagoon will begin accepting Season Passport photo submissions on February 1, 2023. Please note it may take upwards of 48 hours to be approved. Photo submissions are subject to approval and must follow Lagoon photo guidelines (See Lagoon’s photo guidelines here). Any inappropriate photo submissions may result in revocation of the Season Passport.

Do I need a physical Season Passport card?

No, Lagoon offers a digital copy of your Season Passport. Access your digital Season Passport card via the myFun portal at portal.lagoonpark.com.

Why does my Credit card keep declining? I know I have sufficient funds.

When completing your purchases please verify your billing information matches exactly what is on file with your bank. Any discrepancies will result in a declined transaction.

My Address is exactly what my Bank has on file, why is your website still declining my card?

We apologize for the inconvenience; Lagoon’s processing server is very strict. If you have a P.O. Box, try inputting just your box number. If you are splitting your address between multiple address lines, try inputting all your address information onto address line one. If our website is still declining your transaction, you may make your purchase at the door on day of visit. Please note, some promotion codes and offers may only be eligible online and not in person. In person transactions may be subject to price differences.

Is there an app for the myFun Portal?

Lagoon is in development of a mobile app for the myFun Portal. At this time, please use the recommended web browser for your device.

I just got a Season Passport for Christmas; how do I redeem?

Welcome to the 2023 Season!
Visit portal.lagoonpark.com. Login to your myFun Account (found in your activation email from 'Lagoon Park Notification') or click on Register myFun Account. Select ‘I Have a Voucher’ and input the Voucher and Activation code listed on your 2023 Season Passport Voucher, (case sensitive). Starting February 1, 2023, you may upload your 2023 Season Passport photo.

Does Lagoon offer a Walk Around Passport or Limited Access Passport?

Lagoon does not offer a Limited Activity / Entrance / Spectator Passport. Every guest visiting the park is required to pay an admission fee. Lagoon Admission includes: Entrance into the Park, Unlimited Rides, Lagoon-A-Beach (May – September), Frightmares (September-October), Live Entertainment, Pioneer Village, Picnic Terraces and Gardens. For any current discounts, please see Lagoon's Deals and Packages page.

Is the Season Parking Pass for Preferred Parking?

The season parking pass is for regular parking only. You are welcome to check with the Auto Gate Attendant to see if Preferred Parking is available for the day. If so, you will be able to upgrade for $10.00.

Due to the limited number of spots in Preferred Parking, we do not sell a Season Preferred Parking Pass.

I Don’t Have My physical Season Pass ID card, Can I Still Get In Today?

If you misplaced your physical Season Passport card, you may use your digital Season Passport card via the myFun portal for entry. You may go to the Will Call Window located north of the Guest Services office for further assistance.

If you come to the park and would like to replace your Season Passport, it can be replaced for a fee of $20.00

Can I Refill a Lagoon Mug from a Previous Year?

Yes, it is $2.99 plus tax to have it refilled.

My Season Parking Pass in Another Vehicle. Is There a Way I Can Come In Today Without Paying for Parking?

You would be required to pay our current parking fees. However, on your next visit, Guest Services can issue a refund for the parking fee you paid if you present both the dashboard ticket from today’s visit and your Season Parking Pass Hang Tag. This can be done the same day or on a future visit, but both are required to receive a refund. Photo Copies of the dashboard receipt and/or Season Parking Pass Hang Tag are NOT accepted.

What is Lagoon’s loose article policy?

Due to the nature of Lagoon’s rides, devices, and attractions, purses, bags, backpacks, waist packs, hats, selfie sticks, and other loose articles are not permitted on rides, devices, or attractions. Cell phones or other small items must be secured in cargo pockets, zippered pockets, or similar. It is recommended riders leave all personal belongings in a locker or with a non-rider. Lagoon is not responsible for items lost or left on ride platforms. Ride, device, or attraction operations will not be suspended to retrieve lost articles during the operational day. Items found will be delivered to Strollers N’ Stuff to be claimed by the rightful owner. Ride Operators are not permitted to return lost articles to guests. Lost and Found is located in the main front entrance at Strollers N’ Stuff across from Guest Services. For more information, please see the attendant at Strollers N’ Stuff.

If I Just Want to Come in to Buy Season Passports (or Drop-Off/Pick-Up Kids), Do I Have to Pay for Parking?

Guests are required to pay the regular parking fee to access the parking lot.

Guests who do not want to pay for parking can use the Drop-Off Area located south of the electronic billboard.

15-minute parking is available (at the Drop-Off Area) if the guest would like to go up front to pay for tickets.

Is Smoking/Vaping Allowed?

Smoking/Vaping is permitted at designated “Sit & Smoke Stations”. There are 8 locations throughout the Park, please stop by Guest Services for locations.

Are Dogs Allowed?

At the discretion of Lagoon, animals may be permitted on the Park. Animals must receive proper care, must be leashed by a maximum 6-foot leash at all times, and may not be left unattended. Animals may not be tethered to Park fencing, ride queues, or be admitted to board rides, devices or attractions. Animals will not be admitted to Lagoon A Beach or the Robert E. Freed Memorial Interactive Fountain. Animal owners are responsible for the care and clean-up of their animal’s waste. Lagoon is neither in control of nor responsible for the behavior of a guest’s animal, including any damage or injury resulting from a guest’s animal.

Do You Have Kennels?

Lagoon does not have any kennels, but there are some in neighboring cities.

Can I Put Up a Tent Inside Lagoon?

A guest may put up a tent as long as they don’t pound stakes into the ground or tie it to any Lagoon property (trees, tables, etc.) An EZ-Up would be okay.

Can I Put Up a Hammock Inside Lagoon?

For the safety of all guests, the use of hammocks anchored to any Lagoon property such as trees, fences, light poles, etc. is prohibited.

How much does Sky Coaster cost?

$15 per person

How much does Catapult cost?

$20 per person, $10 for relaunch

How much does Double Thunder Raceway (the go-carts) cost?

$6.00 per driver and $3.00 per rider.

Can I Wear Flip Flops or Sandals on the Rides?

You can wear flip flops or sandals on all of Lagoon’s Rides and Attractions.